When Lou started taking off-premise orders from his restaurant’s website, he expected success. The new channel boosted customer volume and profits. It also gave the place a modern touch. But while the new stream of guests helped his popularity, staff discovered a problem: their restaurant order tracking was way off. Their Point of Sale system could process the number of orders streaming in, but not the details of the food. In other words: it calculated cooking times between a steak and a bowl of soup equally. Sometimes customers received quotes to get their food too early, sometimes too late. Once entree counts reached a specific number, the POS added 25 minutes to each quote, whether necessary or not. Lou needed smart data and technology for accurate restaurant order tracking. Ideally, something that could measure real-time kitchen data. This need led him to ConnectSmart® Kitchen, and he’s never looked back. CSK tracks every process in the restaurant, from the grill to the window and out on the floor. Off-premise customers receive quotes based on the status of their order; not a machine’s guess.Since integrating CSK, Lou’s seen a significant improvement in overall efficiency, order tracking and customer satisfaction metrics. No more inaccurate pick-up times, food wilting beneath a heat lamp or clogged bandwidth in the kitchen. With such powerful capabilities, Lou considers the future of his restaurant. Outbound and 2-way SMS texting with customers? A website widget? Branded icons tracing the entree from grill to plate? With best in class kitchen display system CSK and its smart data potential, it’s all possible.
Check out the video below to see how the process can work at your restaurant, in real-time.
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Dylan Chadwick is een Content Marketing Specialist bij QSR Automations. Hij is afgestudeerd aan de Brigham Young University met een graad in Engels en journalistiek als specialisatie en schrijft graag over technologie. Als hij zijn gang kan gaan, houdt hij van luide muziek, schattige honden en documentaires over het bovengenoemde.
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