If your restaurant is still using grease pencils and marker boards, you are easier to spot than you might think. When guests walk into these restaurants during peak hours, they may see empty tables, guests crowded around the host stand, and staff yelling out party names amongst a group of hungry customers. These restaurants are typically pretty chaotic and filled with frustrated guests and confused servers. We’ve all been there. And seeing how the host stand is frequently the first interaction that guests have with your restaurant, it’s important that a customer’s first impression isn’t a scrambling front of house staff.
Luckily, there’s a solution to this ongoing problem: table management. Let’s take a look at what the table management function of a front-of-house system is and what it can do for you.
Wat is tabelbeheer?
Table management is often a feature of most guest management systems. The table management function of most systems will have a floorplan of your restaurant that is accessible from an IPad or server. Some floor plans are customizable based on the exact design of your restaurant, while other tools may offer more generic options.
Creating a floor plan that resembles your restaurant can improve the flow of how your front of house operates. Not only will you be able to see what tables are available in your restaurant and what stage of the meal customers are in, but the analytics function will provide insight about how long diners have been seated and when they were sat.
In addition, a restaurant’s staff will know the tables that are reserved, open, and which ones need to be cleaned. This will help to seat, bus, and flip tables more efficiently.
Even more, a FOH tool with a table management function will tell you the size of the tables available so you can coordinate it with the number of guests in a party. This is particularly helpful when reservations are on the books for larger groups.
De gastervaring
Niemand houdt van boze klanten. Succesvol tafelbeheer kan de gastervaring op twee manieren verbeteren: het zorgt ervoor dat uw gasten snel aan tafel zitten en zorgt ervoor dat uw gastheren uw personeel niet dubbel of driedubbel laten zitten. De essentiële analyses die tafelbeheer biedt, houden je personeel georganiseerd, verbeteren de communicatie en maken hun werk aangenamer. Deze inzichten helpen je ook trends te identificeren en betere zakelijke beslissingen te nemen met betrekking tot personeelsbeheer.
Tafelbeheer en uw restaurant
Implementing new technology may seem too complicated or expensive but it has its perks. A table management system will save restaurant staff time and money. It will also create a smoother experience for guests and everyone else involved.
Wil je meer weten over restauranttechnologie die de efficiëntie verbetert en de gastervaring verbetert? Gebruik de onderstaande knop om onze eGuide over technologie te bekijken.
Emily Wimpsett was een Content & Social Media Specialist bij QSR Automations. Emily is geboren en getogen in Louisville, maar beschouwt zichzelf als een die-hard University of Kentucky fan. Voor haar studie ging Emily naar de Indiana University Southeast en behaalde een diploma in Communicatie met een specialisatie in Reclame. In haar vrije tijd houdt Emily van bijna elke activiteit die met water te maken heeft, maar ze is vooral dol op kajakken en wildwatervaren.
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